Thank you for shopping with OHM Facilities. We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you through our Refund and Returns Policy.
Refund Eligibility
We accept refund requests under the following conditions:
- Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer service team within [number of days, e.g., 7 days] of receiving the item. We will arrange for a return and issue a full refund or replacement, including any shipping costs.
- Incorrect Items: If you receive an item that is different from what you ordered, please notify us within [number of days, e.g., 7 days] of delivery. We will arrange for the correct item to be shipped to you or issue a refund, including any shipping costs.
Returns for Other Reasons
If you are not satisfied with your purchase for reasons other than those mentioned above, you may return the item within [number of days, e.g., 30 days] of receiving it. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. You are responsible for the return shipping costs in this case.
Return Process
To initiate a return or request a refund, please follow these steps:
- Contact our customer service team at [customer service email or phone number] within the specified time frame for your particular situation.
- Provide your order number, a detailed description of the issue, and any supporting photos if applicable.
- Our customer service team will guide you through the return process, including providing you with the necessary return address and instructions.
Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, a credit will be issued to your original payment method within [number of days, e.g., 5 business days]. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Non-Refundable Items
Certain items are not eligible for refunds or returns unless they are defective or damaged upon arrival. These include [list of non-refundable items, if applicable].
At OHM Facilities, we value your satisfaction and strive to ensure a smooth shopping experience. Thank you for choosing us for your facility needs.
Note: This policy is subject to change without prior notice. Please review our policy periodically for any updates.